- Contact
Dr. Carlos Marrero, Ed.D, LCSW
Reach the office directly by phone or email, or send a consultation request below. Referrals from counsel and the court are welcome across Connecticut’s judicial districts.
- Get in touch
Request a consultation
Tell me a little about the matter and I’ll follow up to
discuss scope, timing, and whether I’m the right fit for
the case.
cmarrero@empowerresolve.com
Office
475-400-9477
Mobile
860-956-6307
Fax
860-507-9267
Mailing Address
602 New Britain Ave., Suite 101, Hartford, CT
Office Locations
Hartford | New Haven | Glastonbury
- Policies
Privacy Policy & Terms and Conditions
Marrero & Associates
Effective Date: July 17, 2026
Marrero & Associates respects your privacy and is committed to protecting your personal information. This Privacy Policy and Terms and Conditions explains how we collect, use, and protect information provided through our website and communications, including SMS/text messaging.
SMS Terms & Conditions
1. SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Marrero & Associates, you may receive messages related to the following:
- Conversational purposes SMS.
3. Message Frequency
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your Conversational purposes SMS.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Marrero & Associates in the following way:
- By submitting an online form.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at admin@empowerresolve.com.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Contact page.
- Message frequency may vary.
Privacy Policy
A privacy policy should inform customers about how the company collects, uses, and shares their information.
The privacy policy should be easily accessible and linked to all pages (footer or header).
The privacy policy needs to be on a single page or pop-up window.
The privacy policy’s sharing section must explicitly state:
“Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”
Additional Considerations
Examples of full privacy policies should not be provided.
The privacy policy must be comprehensive, addressing all aspects of use, collection, and sharing.
A company can share information as long as it does not share SMS consent or phone numbers for SMS by providing the disclaimer; it will be compliant.